Frequently Asked Questions

The best way to decide if a facility is right for your child or young adult is to schedule a personal tour. With a personal facility tour, you and your family can speak with an Admissions Team member about all of your questions and concerns while getting a first-hand look at the facility’s amenities to help you make the best decision.

As the primary caregiver for your child or young adult, you know them and their needs best. As difficult as the decision may be, there may come a time when you are no longer able to meet those needs. Sometimes medical needs become too complex or a child requires round-the-clock care. As the child grows, their disease or disability may progress and become unmanageable in a home setting. Discuss your concerns with your doctor to see if full-time care is the best option for your family.

Absolutely not. As the parent you are still the guardian of your child and actively involved in their care.

We offer both short and long term skilled nursing and rehabilitation care, respite care and hospice care. Our staff will work with your primary care physician and you to evaluate and assess your child’s needs. Together, we develop, monitor, and evaluate the rehabilitation plan of care. Please review our Living Options for details.

Yes. Children ages 3-21 are mainstreamed into local schools whenever possible. We also offer in-facility education services for medically fragile and chronically ill children. 

We have a full-time certified activities director and team to help your child stay active, develop social skills, make friends and enjoy life! Some of our regular activities include scout troops for boys and girls and off-site outings and experiences.

We try to maintain continuity of care for your child with their existing doctors and specialists. We can arrange all appointments and transport your child to the doctor’s office. We have wheelchair accessible transportation available.

We have an open-door visiting policy and you are welcome to visit your child at any time. You are able to bring other family members and friends with you for visits too – in fact we encourage it! We do ask that you talk with our nursing staff to make sure all immunization records are current for any youth visitors. You are also welcome to call at your convenience to get updates on your child.

We accept private insurance, private pay and Medicaid. Our Admissions Team is available to help you understand your options and alleviate the stresses that are associated with paying for special care for your child. Our care for your child begins at admissions and we work hard to make the process as smooth as possible.

• Private insurance is a supplemental long-term care facility insurance policy. Call the number on your personal insurance card to verify coverage.
• Private pay refers to paying with private funds from your personal bank account.
• Medicaid is a federal and state-funded medical assistance program that pays for approved and needed medical care for persons who meet specific eligibility requirements. The federal government establishes general guidelines for the program, but each state establishes the program’s requirements including eligibility.

You can find out more about the Medicaid program through the following:

• The Centers for Medicare & Medicaid Services (CMS) at cms.gov
• www.medicaid.gov
• 1-800-457-8283
• By talking to our Admissions Team

Families that turn to us are making an important yet difficult decision regarding care for their child. We take that to heart and believe that each child and family is special. Our Admissions Team is ready to meet with you and your family to compassionately guide you through every step of the admissions process and answer all of your questions. Our goal is to make this transition as efficient and stress-free as possible for your entire family.

We encourage you to bring the family to our facility ahead of time for a tour – we can help with transportation if needed. This will give you a chance to meet the members of our team who will be caring for your child on a daily basis. We are also available to help:

• Obtain insurance authorizations
• Communicate with your primary care physician for continuity of care
• Coordinate all necessary supplies, medical equipment and medications.
• Support the family through the transition.

In order for your child to be admitted into a long-term care facility from home:

• Your child or young adult must have a physical completed by their family doctor within the last 30 days providing you with doctor’s orders to admit your loved one to a long-term care facility and medication orders. (We will help you get this information from your physician.)
• Your child or young adult must have had a chest x-ray within the last 6 months and a statement from your loved one’s doctor indicating he or she has no communicable disease. (We can help you obtain this from your loved one’s physician.)
• Your child or young adult must have had a skin test for tuberculosis (PPD) within the last 3 months. (We can provide this upon admission into our facility.)

• We will conduct a clinical assessment.
• We will work with the hospital staff to arrange placement into our facility.
• Hospital staff will provide us with your loved one’s medical information.
• You will need to complete admission paperwork on the day of your loved one’s admission.

Our Admissions Team will assist you through this process and provide your child or young adult with a smooth transition into our facility.

Our team of professionals will greet and welcome you to our facility. Our team includes administration, nursing staff, therapy staff, registered dietician, social service, activities, housekeeping and laundry. We will also gather required clinical and medical information and discuss the treatment plan for your child.

• Clothing
• Insurance Card(s)
• Social Security Card
• Birth Certificate
• Copy of your child’s Individual Educational Plan (if applicable)

You may bring personal items as space allows. All items, including clothing, should be permanently labeled with your child’s name. Please ask our admissions team for assistance on what to bring upon admission.

Each situation is handled on an individual basis but most admissions can be completed within 48-72 hours. Emergency admissions are available.

In most instances, our admissions team can still coordinate care so that your child can benefit from our long and short term services.